Privacy Policy
Effective Date: July 2026
Company: Vape Shop Mumbai
This Privacy Policy describes how we collect, use, process, and distribute your information, including Personal Data, used to access our catalog and place orders.
At Vape Shop Mumbai, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. By accessing our website, communicating with us, or placing an order, you consent to the data practices described in this policy.
1. Age Restriction & Verification (Strictly 21+)
Our website and products are strictly for adults aged 21 and older. We do not knowingly collect personal information from individuals under the legal smoking age. If you are under 21, you are prohibited from using this site or providing any information to us. As part of our compliance, we may request government-issued identification to verify your age before fulfilling any order.
2. Information We Collect
To provide you with a seamless and private consultation and purchasing experience, we collect certain data when you interact with our platform:
- Direct Communication Data: When you initiate an order, ask for recommendations, or contact customer support via WhatsApp or email, we collect your phone number, name, and the contents of your messages to process your request efficiently.
- Fulfillment Information: To deliver your premium gear, we collect your shipping address, local landmarks, and alternate contact numbers.
- Device & Usage Data: Automatically collected information includes your IP address, browser type, device information, and interactions with our website to optimize your viewing experience.
3. How We Use Your Information
The information we collect is strictly used to operate our business and provide you with high-quality service. We use your data to:
- Process and fulfill your orders quickly across Mumbai and surrounding areas.
- Communicate with you regarding order confirmations, dispatch updates, and delivery status directly through WhatsApp or phone.
- Enforce our Terms of Service, Age Restriction policies, and strictly No Refund/No Return policies.
- Improve our website performance, layout, and localized SEO strategies.
4. How We Share Your Information
Your privacy is our priority. We do not sell, rent, or trade your personal information to third-party marketing companies. We only share your data in the following strictly necessary circumstances:
- Delivery Partners: We share your name, phone number, and shipping address with our trusted local couriers and fulfillment partners solely for the purpose of getting your order to your doorstep.
- Legal Compliance: We may disclose your information if required by law, court order, or governmental regulation, or if such disclosure is necessary to investigate fraud or violations of our Age Policy.
5. Data Security
We implement robust, industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of electronic transmission over the internet or mobile networks (including WhatsApp) is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand where our audience is coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
7. Your Privacy Rights
Depending on your location, you have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your data from our active records (subject to legal and tax retention requirements).
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our support team:
- Via WhatsApp: Use the contact button on our website.
- Location: Mumbai, Maharashtra (Online Retail & Consultation)